Privacy Policy
Who we are
Our website address is: https://accrepairusa.com
ACCrepairUSA provides professional repair services for Audi/Volkswagen ACC cameras and Lane Assist modules. We are located in Chandler, AZ, USA. For any privacy concerns, you can contact us at: support@accrepairusa.com
What personal data we collect and why we collect it
We collect information only to provide our repair services and shipping. This includes:
- Customer Information: Name, Return Shipping Address, Billing Address, and Email.
- Vehicle Information: Car Year, Make, Model, and VIN Code.
- Technical Data: Fault codes (e.g., C110702) and how you heard about us.
- Transactional Data: Payment information (processed securely via Stripe).
Why we collect it: We need this data to track your specific repair, generate your FedEx shipping labels, and manage your 12-month warranty.
Cookies
We use cookies to keep track of your cart contents while you are browsing our site and to remember your preferences for a better user experience.
Who we share your data with
We do not sell your data. We only share necessary information with trusted third-party providers to run our business:
- Stripe: To process your payments securely.
- FedEx: To generate shipping labels and deliver your units.
- Google Sheets: For internal order tracking and warranty management.
How long we retain your data
- Order Records: We keep customer purchase and vehicle data (VIN) for at least 10 years to honor our warranty and provide long-term customer support.
- Contact Forms: If you contact us via form, we keep that data for 6 months for customer service purposes.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (like tax or warranty records).
Where your data is sent
Your data is processed and stored within the United States. Customer shipping info is shared with FedEx for label generation.
Contact information
For any privacy-specific concerns or data requests, please contact us at:
Email: support@accrepairusa.com
Address: Chandler, AZ, USA.
How we protect your data
We use SSL encryption throughout our website to protect your data during transmission. Your payment information is handled entirely by Stripe, a PCI-compliant payment processor; we never store your credit card numbers on our servers.
What data breach procedures we have in place
In the unlikely event of a data breach, we will notify all affected users via email within 72 hours of discovering the incident.
